Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty, and addictions. We hire people who are skilled and passionate to meet our mission through innovative outcome-based strategies that support personal and community transformation.

Our Mission at Central City Concern is to help those struggling with life’s biggest problems end or avoid homelessness and build healthy, housed, resilient, and engaged lives. Our vision is a connected community where all our neighbors have access to housing, health, and economic opportunity. Together, we will end homelessness.

SUMMARY:

This position will work with service line leaders and the HR function to identify training and curriculum needs. This role will create both online and in person content in collaboration with internal and external partners with a focus on determine specific design focus in an engaging and appealing manor. This position will partner with various teams to research, develop, standardize, deploy and facilitate training that meets both individual teams and organizational needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and implement educational best practices through research of learning activities
• Provide resources, tools, and training with which to meet ambitious learning objectives.
• Develop institutional logistics and innovative policies to guide curriculum and delivery course.
• Lead and guide operational leaders in the development and implementation of curricula to provide quality education and consistency throughout programs and courses.
• Partner with HR to analyze, interpret, and disseminate statistics about curriculum.
• Develops and manage processes, workflow, programs and program budgets designed to enhance and support employee experience.
• Develop and manage high impact onboarding processes and new employee orientation in partnership with other HR departments.
• Collaborates with CCC’s department leaders in identifying significant enablers for learning technology platforms and applications.
• Facilitate with organizing domestic employee events, team building activities and Wellness programs.
• Oversee and guide in the support and oversight of Central City Concern trainers, including onboarding, ongoing contact and assistance in ongoing development of training materials.
• Manage and update training matrices and catalogues to ensure most current information is listed.
• Assist with the planning of annual Training and Development activities, including Education Fair and Commencement.
• Facilitate all phases of training from classroom setting onsite to virtual settings.
• Develop a training objectives roadmap for overall curriculum structures and education plans for each project Design and implement the process for curriculum planning and course development
• Design blended learning materials (storyboards, design documents, and/or course prototypes) that include instructional design methodology, training strategies, and participant activities for adult learners, business professionals, and industry partners
• Design, develop, and implement e-learning and classroom training for various target audiences, to include all CCC programs using appropriate writing styles to make content easy to understand
• Perform other duties as assigned

SKILLS AND ABILITIES:

• Ability to engage with diverse staff and leadership to promote trust, collaboration, and partnership between programs and the HR department.
• Take initiative and provide leadership to agency-wide efforts.
• Computer skills necessary to complete essential duties.
• Ability to present information and lead discussion in a diverse group of people.
• Organizational skills; ability to multi-task and prioritize, manage time, and meet deadlines.
• Maintain in detail accurate records and necessary paperwork.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to author multimedia training content.
• Ability to remain solution-focused and respectful in all interactions with staff, co-workers, vendors, and clients.
• Ability to maintain confidentiality.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree and 3 years’ experience in a Curriculum design or Training role or an equivalent combination of education and experience. Experience in a Health Care setting preferred.
• Advanced computer skills, including Word, Excel, and PowerPoint, competency required. HRIS, LMS, authoring programs (example: Articulate), and SharePoint experience preferred.
• Experience presenting information to diverse groups and facilitating discussion.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects.
• Must be able to climb stairs several times a day.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must be able to pass a pre-employment drug test, TB test, and background check.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.

Benefits at Central City Concern offered to our employees!

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees’ financial wellness into consideration and provides a rich retirement match.

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity. 
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• 11 paid Holidays 2 Personal Holidays to be used at the employee’s discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.